Microsoft reserves the right to block access for users who abuse self-service refunds.

Certain Windows 10 apps may not be eligible for self-service refunds.

You must wait for at least 1 day after the game or app's release before requesting a self-service refund.

The game or app must be downloaded and launched before requesting a self-service refund.

DLC, season passes, and add-ons are not eligible for self-service refunds.

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.

Please note the below conditions for requesting a self-service refund:

Navigate to a purchased game or app, and select Request a refund.

From the top menu bar, select Payment & billing > Order history.

Here's the full terms of the refund process, as transcribed by Redditor Chickern: There's no telling when this option will emerge from the Preview Programme, but it seems likely that it will roll out in the weeks to come. If you choose to link your Microsoft Xbox Services account with your account on a non-Microsoft service or sign in to your Xbox Services account to access a non-Microsoft Service (for example, a non-Microsoft game publisher of Third-Party Apps and Services), you agree that: (a) Microsoft may share limited account information (including without. 'In support of offering gamers the freedom of choice, we're making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through .' 'You've spoken we've listened,' Microsoft said in its Preview Programme update. In other words, don't assume this means every game effectively has a two hour demo.

It's not clear what its definition of 'abuse' is, and until we get a firm definition it's best to just use common sense. DLC and Season Passes won't be eligible, Microsoft noted that 'certain Windows 10 apps may not be eligible', and the tech giant reserves the rights to deny a refund to those it thinks are abusing the system. In other words, you won't have to draft an email or communicate with another human being in order to request a refund. The impending option will let folks get a full refund on any software that's been used for less than two hours, with the eligibility window expiring 14 days after purchase.īetter yet, these refunds will be self-service. Enter your verification code and click Next. Enter your email address or phone number and click the next one. First, go to the Recover Hotmail Account page. Microsoft will soon allow self-service refunds for digital purchases on Xbox and Windows 10.įirst discovered on Reddit by user gaymerRaver, and since verified by Eurogamer, the new feature is currently in alpha on the Xbox One Preview Programme. Follow the steps given to resolve your issue.

Games for windows live account recovery